Shipping

Free shipping on orders of $50 or more

Standard shipping (USPS Ground Advantage) is free on every order of $50 or more. It's applied automatically at checkout.

Shipping rates

Shipping is calculated at checkout by the carrier, based on your package's weight and destination. You pay the carrier's calculated rate. Enter your address at checkout to see your options and prices:

  • USPS Ground Advantage: arrives 2–5 business days after your order ships (Monday–Friday, excluding holidays). Free on orders of $50 or more.
  • UPS Ground: arrives 1–5 business days after your order ships (Monday–Friday, excluding holidays).

Processing time

We pack and ship orders the same day or the next business day. Orders placed on weekends or holidays ship the next business day.

Carriers

We ship with USPS and UPS. Your order goes with the carrier you choose at checkout. Every order ships from Madison, WI.

Tracking

You'll get a shipping confirmation email with your tracking number as soon as your order leaves us.

Address changes

Double-check your shipping address at checkout. If you need to change it, message us right away using the chat box on our site, or email phantomplatypus@icloud.com. Because orders often ship the same day, we can't promise to catch a change in time, and we can't change an order once it has shipped. If a package comes back to us because of an incorrect address, we'll reship it once you cover the cost of the new label, or refund the order minus shipping.

Lost, stolen or damaged packages

We pack every order with care, and we've got your back if something goes wrong in transit.

  • Arrived damaged? Message us using the chat box on our site, or email phantomplatypus@icloud.com, within 7 days of the delivery date with your order number and photos of the item, the box and the shipping label. Please keep the packaging until we've sorted it out, since the carrier may ask for it. Once confirmed, we'll send a replacement or issue a refund for the damaged item.
  • Tracking says delivered, but it's not there? Packages are sometimes marked delivered a little early. Please wait 48 hours, then check around your door, mailbox, garage and building mailroom, and ask neighbors or anyone else in your household. If it still hasn't turned up, message us using the chat box or email us within 7 days of the delivery scan. We'll open a trace with the carrier and work with you on a resolution.
  • Stuck in transit? If your tracking hasn't updated in 7 business days, or your order hasn't arrived within 10 business days of shipping, let us know. We'll open a trace or claim with the carrier. If the carrier confirms the package is lost, we'll send a replacement or issue a full refund, including any shipping you paid.
  • Stolen after delivery: Once the carrier confirms delivery to the address you gave us, we can't control what happens next. We'll still help: we'll provide the tracking and delivery details for a police report and open a carrier claim where one applies. For a first-time issue, we'll send a one-time courtesy replacement.

Delivery times are estimates and aren't guaranteed. We're not responsible for delays caused by carriers, weather or events outside our control. Once your order is handed to the carrier, title and risk of loss pass to you, as described in our Terms of Service. The steps above are how we help anyway.

A little something extra

Every hoodie, crewneck or t-shirt order comes with a free Phantom Platypus sticker, while supplies last.

Questions?

Message us using the chat box on our site, or email phantomplatypus@icloud.com. You can also use our contact form. We usually reply within 24 hours.